Privacy Policy
Effective Date: 01/01/2024
1. Introduction
ITech Power Solutions (“we,” “us,” or “our”) is committed to protecting the privacy of our customers (“you,” “your”). This Privacy Policy describes how we collect, use, store, and protect your personal information in connection with the services we provide as an authorized reseller of mobile and SIM plans through Brands Valley.
2. Information We Collect
We may collect and process the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address.
- Account Information: Usernames, passwords, and other authentication details.
- Transaction Information: Purchase history, payment details, and billing information.
- Technical Information: IP address, browser type, operating system, and other technical data related to your use of our website.
- Usage Information: Information about how you use our website and services.
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To process and fulfill your orders for mobile and SIM plans.
- Customer Support: To provide you with customer support and respond to your inquiries.
- Marketing and Communication: To send you promotional materials and updates about our services (you can opt-out at any time).
- Improvement of Services: To analyze and improve our services and website functionality.
- Legal Compliance: To comply with legal obligations and protect our legal rights.
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who assist us in providing our services (e.g., payment processors, delivery services).
- Business Partners: Brands Valley and other partners involved in delivering the mobile and SIM plans.
- Legal Authorities: When required by law or to protect our legal rights.
5. Data Security
We implement a variety of security measures to protect your personal information, including:
- Data Encryption: Encrypting data during transmission and storage.
- Access Controls: Restricting access to personal information to authorized personnel only.
- Regular Audits: Conducting regular security audits and vulnerability assessments.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When your information is no longer needed, we securely delete or anonymize it.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccuracies in your personal information.
- Deletion: You can request that we delete your personal information, subject to legal constraints.
- Objection: You can object to the processing of your personal information under certain conditions.
- Data Portability: You can request that we transfer your personal information to another organization, where feasible.
To exercise any of these rights, please contact us using the information provided below.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
ITech Power Solutions
Email: info@itechpowersolutions.com
10. Complaints
If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or another supervisory authority.